Website Terms & Conditions

These Website Terms & Conditions apply to your use of the Small Load Removalist website.

The website provides information about our moving services, service areas, moving resources, enquiry options and related policies. By using the website, you agree to use it lawfully and in accordance with these terms.

These website terms relate specifically to use of the website. Separate terms and policies apply to bookings, cancellations, privacy, insurance, damage and liability.

About the Information on This Website

We aim to provide clear and useful information about Small Load Removalist and the moving services that may be available.

Website information is provided to help customers understand our services, prepare for a move and decide whether to make an enquiry.

Information on a service page should not be interpreted as confirmation that a particular job has been accepted.

Every moving enquiry can involve different:

• items;
• furniture volume;
• pickup and delivery locations;
• access conditions;
• stairs or elevators;
• parking arrangements;
• travel requirements;
• packing or preparation requirements; and
• scheduling considerations.

Individual jobs are assessed according to the information provided.

Website Information Does Not Guarantee Service Acceptance

The existence of a service, service-area or moving-information page does not guarantee that we will be able to accept a particular job.

Small Load Removalist provides pre-booked moving services and assesses individual enquiries before confirming the moving arrangement.

Some moves may require additional assessment because of their size, access, route, item type, preparation requirements, scheduling or other circumstances.

You should contact us with the actual moving details rather than relying only on general information published on the website.

Submitting an Online Form Does Not Confirm a Booking

The website provides two primary enquiry options:

• Request a Callback; and
• Request a Fixed-Price Quote.

Submitting either form creates an enquiry. It does not automatically:

• accept your moving job;
• reserve a moving date;
• create a confirmed booking;
• generate an automatically accepted contract;
• guarantee availability; or
• guarantee that a fixed-price quote will be offered.

A submitted Request a Fixed-Price Quote is reviewed manually.

Where appropriate, our team will review the information, clarify the moving requirements and provide or communicate a job-specific quote.

A booking is confirmed through the separate booking process, including payment of the required booking deposit.

Request a Fixed-Price Quote

The Request a Fixed-Price Quote option allows customers to submit detailed information for assessment.

The website does not automatically calculate, generate or display a fixed moving price.

A fixed-price request may include information about items, photographs, pickup and delivery locations, property access, parking, stairs, elevators and other moving requirements.

The information is reviewed before a quote is provided.

Not every enquiry is required to use fixed-price quoting. Depending on the job, a fixed-price, hourly or another suitable job-specific pricing arrangement may be offered.

Accuracy of Information You Submit

When using an enquiry or quote form, you should provide information that is accurate and complete to the best of your knowledge.

Information supplied through the website may be used to assess the proposed moving requirements.

This can include information about:

• the items being moved;
• pickup and delivery details;
• access;
• stairs;
• elevators;
• parking;
• walking distances;
• packing;
• furniture preparation;
• additional stops; and
• other relevant job conditions.

If important information is incomplete, inaccurate or later changes, the original assessment or quote may need to be reviewed.

The detailed commercial consequences of changes to an agreed job are explained separately in our Booking, Deposit, Cancellation & Rescheduling Terms.

Quotes and Website Pricing Information

Unless expressly stated otherwise in a quote provided for a particular job, information published on this website should not be treated as a universal price, fixed rate or automatic quotation.

Small Load Removalist uses job-specific quoting.

The website must not be interpreted as offering:

• a universal hourly rate;
• a universal minimum charge;
• a standard price applying to every move;
• an automatic online fixed price; or
• a pre-set price applying regardless of the actual moving requirements.

A quote provided after assessment relates to the job information and scope on which that quote was prepared.

Service Descriptions

We aim to describe our services accurately and without creating unrealistic expectations.

Examples of items, properties or moving situations on the website are provided to help explain the types of enquiries that may be considered.

An example should not be interpreted as a guarantee that every item or job fitting that general description will automatically be accepted.

For example, whether an individual item can be moved may depend on its dimensions, weight, condition, access and suitability for the available moving arrangement.

Similarly, the number of bedrooms in a property does not guarantee that the entire contents will fit into a particular number of loads.

Service Areas

The website identifies areas in which moving enquiries may be considered.

The presence of a suburb, region or route on the website does not guarantee availability for every date, address or moving requirement.

Availability and suitability depend on the individual enquiry.

Long-distance information should also not be interpreted as a promise of a particular road route, fixed travel duration or guaranteed same-day completion.

Exact pickup and delivery details are required before the moving arrangement can be properly assessed.

Availability

Moving services are provided on a pre-booked basis and are subject to availability.

Website information about a service or location does not mean that a particular date or time period is automatically available.

Availability is confirmed through the enquiry, quote and booking process.

Where the website allows customers to nominate a preferred morning, afternoon, evening or flexible period, that preference is a requested time period rather than a guarantee of an exact arrival minute.

Changes to Website Information

We may update, correct, remove or reorganise website information where reasonably necessary.

This may occur when:

• services change;
• service information is clarified;
• website functionality changes;
• contact information changes;
• legal or policy information requires updating; or
• an error or outdated statement is identified.

An update to general website information does not, by itself, alter an individual quote or confirmed booking that has already been agreed.

The terms applying to an individual booking should be considered together with the quote and booking information provided for that job.

Reasonable Reliance on Website Information

We take reasonable care when preparing website content, but general website information cannot account for every customer’s property, item, access condition or moving requirement.

You should contact us where a decision depends on a specific fact about your proposed move.

For example, you should obtain job-specific confirmation rather than relying solely on general website content when you need to know:

• whether a particular item can be moved;
• whether a load will fit;
• whether a particular date is available;
• whether difficult access can be accommodated;
• what pricing arrangement applies; or
• whether a special moving requirement can be accepted.

Nothing in these terms is intended to permit false or misleading representations about our services.

Website Availability

We aim to keep the website reasonably accessible and useful, but continuous access to every website feature cannot be guaranteed.

The website may occasionally be affected by:

• maintenance;
• technical problems;
• hosting or network interruptions;
• software updates;
• security issues; or
• other circumstances outside our reasonable control.

Temporary website unavailability does not prevent customers from using our other published contact methods where those methods are available.

Acceptable Use of the Website

You must not knowingly use the website in a way that is unlawful, fraudulent, harmful or intended to interfere with its normal operation.

You must not knowingly:

• attempt to gain unauthorised access to the website or related systems;
• introduce malicious software or harmful code;
• interfere with website security;
• misuse enquiry forms for fraudulent or abusive purposes;
• impersonate another person when submitting an enquiry; or
• use the website in a way that infringes another person’s legal rights.

Normal browsing, sharing a page link or contacting us for a genuine enquiry is not restricted by this section.

Website Content and Intellectual Property

Copyright, trade mark and other intellectual property rights may apply to material appearing on this website, including text, branding, graphics, photographs and other original content.

Access to the website does not automatically grant permission to commercially reproduce, republish or exploit protected material.

You may view and use website information for ordinary personal or business enquiry purposes.

Where material is protected by intellectual property rights, it should not be copied, republished, modified or commercially distributed without permission from the relevant rights holder unless the use is otherwise permitted by law.

Links to Other Websites

Our website may contain links to external websites where those links are useful to visitors.

External websites operate independently from Small Load Removalist.

Unless expressly stated otherwise, providing a link does not mean that we:

• control the external website;
• guarantee that all external information is current or accurate;
• endorse every statement or service on that website; or
• control its privacy, security or accessibility practices.

You should review the applicable terms and policies of any external website you choose to visit.

Third-Party Services and Platforms

Some website functions or contact methods may rely on third-party technology or communications services.

Where you leave our website or use an independent third-party service, that provider may apply its own terms, privacy practices and technical requirements.

Information about how personal information is handled through our website and customer communications is addressed separately in our Privacy Policy.

Privacy

Use of our website may involve providing personal information, particularly through enquiry and quote forms.

Our Privacy Policy explains matters including:

• the types of personal information we may collect;
• why moving addresses and item photographs may be requested;
• how enquiry information may be used;
• website and technical information;
• third-party providers;
• access and correction requests; and
• privacy questions or concerns.

These Website Terms & Conditions do not replace the Privacy Policy.

Booking, Deposits, Cancellations and Rescheduling

These Website Terms & Conditions govern general use of the website.

They do not contain the complete commercial terms applying after a moving enquiry progresses towards a confirmed booking.

Our separate Booking, Deposit, Cancellation & Rescheduling Terms explain matters such as:

• when an enquiry becomes a confirmed booking;
• booking deposits;
• cancellations;
• deposit refunds;
• changing the moving date;
• changes to the agreed job scope; and
• related booking conditions.

Where your question concerns an actual booking rather than general website use, the applicable booking information and quote should also be reviewed.

Insurance, Damage and Liability

General website information about careful handling, wrapping, moving equipment or preparation should not be interpreted as a promise that every item or every type of damage is insured.

Insurance, damage reporting, liability limitations, customer responsibilities and applicable exclusions are addressed separately in our Insurance, Damage & Liability Policy.

Nothing on a general service page should be used to override the specific insurance and liability information contained in that policy or any rights that apply under law.

Accessibility

We want customers to be able to obtain moving information and contact us even where use of an online form is difficult.

Information about website accessibility, alternative contact options and reporting accessibility problems is provided separately in our Accessibility Statement.

Consumer Rights

Nothing in these Website Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Customers may have rights under the Australian Consumer Law in relation to services supplied to them.

Those statutory rights exist independently of general website disclaimers or contractual wording and cannot simply be removed by stating otherwise in website terms.

Where these terms are inconsistent with a mandatory legal right that applies to you, the mandatory legal right prevails.

Limitation of General Website Information

To the extent permitted by law, general website information should be understood in the context in which it is provided.

We do not represent that general information about a service, suburb, route, truck capacity, item example or moving situation will apply identically to every customer.

This limitation does not exclude responsibility that cannot lawfully be excluded and does not affect applicable Australian Consumer Law rights.

No Waiver of Mandatory Rights

A customer’s use of the website does not constitute an agreement to give up rights that cannot legally be waived.

Nothing in these terms should be interpreted as:

• removing applicable consumer guarantees;
• eliminating a remedy provided by law;
• permitting misleading representations; or
• excluding liability where the law does not allow that liability to be excluded.

Changes to These Website Terms

These Website Terms & Conditions may be updated when the website, applicable policies or legal requirements change.

The current version published on the website applies to general website use from the date it is published.

Updating these website terms does not automatically rewrite the specific terms of a previously confirmed booking.

Governing Law

These Website Terms & Conditions are intended to operate under the laws applicable in Queensland, Australia.

Nothing in this section excludes the operation of any mandatory Australian law or other legal right that applies regardless of a choice-of-law provision.

Contact Us

If you have a question about information published on the website, need clarification about a moving service or believe that website information should be corrected, please contact Small Load Removalist.

Phone: 0721 464 606

Email: smallloadremovalist@gmail.com

Business address:

26 Terrence Road
Brendale QLD 4500
Australia

Frequently Asked Questions

Does information on a service page guarantee that my job will be accepted?

No. Service pages explain the types of moving enquiries Small Load Removalist may handle, but every job remains subject to individual assessment and availability. You should provide your actual item, location and access information so the moving requirements can be reviewed.

Does submitting information through the website guarantee a service or booking?

No. Submitting a Request a Callback or Request a Fixed-Price Quote is an enquiry. A submitted form does not automatically accept the job, reserve the moving date or create a confirmed booking.

Where can I find the terms for bookings, privacy or moving damage?

Commercial booking conditions are provided in the Booking, Deposit, Cancellation & Rescheduling Terms. Personal information is covered by the Privacy Policy. Insurance, damage and liability matters are covered by the Insurance, Damage & Liability Policy. These subjects are kept separate from the general terms governing use of this website.