Privacy Policy
Small Load Removalist respects the privacy of customers and website visitors. This Privacy Policy explains the types of personal information we may collect, why we collect it, how it may be used and handled, and how you can contact us about your personal information.
This policy applies to personal information provided through our website, enquiry and quote forms, phone calls, SMS, WhatsApp, email and other direct communications with Small Load Removalist.
What Is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified.
The information we need will depend on how you contact us and the type of moving enquiry you make.
We aim to collect information that is relevant to understanding an enquiry, preparing a quote, communicating with a customer and arranging an accepted moving service.
Personal Information We May Collect
Depending on your enquiry, we may collect information such as:
- your name;
- phone number;
- email address;
- pickup suburb or address;
- delivery suburb or address;
- preferred moving date or date range;
- preferred moving time period;
- details about the property at the pickup and delivery locations;
- information about stairs, elevators, driveways, parking and other access conditions;
- a list or description of furniture, appliances and other items to be moved;
- photographs of items you submit;
- relevant item dimensions;
- packing or wrapping requirements;
- furniture assembly or disassembly requirements;
- additional pickup or delivery locations;
- settlement-related timing information where relevant; and
- other information you choose to provide about the proposed move.
The detailed Request a Fixed-Price Quote form is intended to collect enough information for the moving requirements to be assessed manually.
Information Collected Through the Request a Callback Form
Our Request a Callback form is the shorter enquiry option.
The core information requested through this form may include:
- your name;
- phone number;
- location; and
- a brief description of what needs to be moved.
The purpose of this information is to allow our team to contact you and discuss the moving requirement without requiring you to complete the full detailed quote process.
An email address is not required as part of the confirmed core information for the callback form.
Information Collected Through the Request a Fixed-Price Quote Form
Our Request a Fixed-Price Quote form is a more detailed assessment form.
Depending on the job, it may request information about:
- your contact details;
- pickup and delivery locations;
- moving dates;
- property types;
- furniture and other items;
- item photographs;
- dimensions where relevant;
- stairs and elevators;
- driveway conditions;
- truck parking and parking restrictions;
- walking distances;
- narrow or difficult access;
- packing and wrapping;
- assembly or disassembly;
- additional stops; and
- unusually heavy, fragile, large or awkward items.
This information is collected because a fixed-price request needs to be assessed from the known moving requirements rather than calculated automatically by the website.
Why We Collect Property Addresses
Pickup and delivery information is important when assessing a moving enquiry.
Addresses or location information may help us understand matters such as:
- where the move will begin and end;
- travel requirements;
- property access;
- parking;
- carrying distance;
- stairs or elevators;
- additional stops; and
- other circumstances relevant to the moving arrangement.
We should only be given address and access information that is reasonably relevant to the enquiry or booking.
Why We May Ask for Photographs
Customers may provide photographs of furniture, appliances, belongings or relevant access areas where this helps us understand the proposed job.
Item photographs can help with matters such as identifying:
- the amount of furniture involved;
- the general size or type of an item;
- awkward or unusually large items;
- visible access considerations;
- potential wrapping or handling requirements; and
- information relevant to preparing a job-specific quote.
Photographs form part of the information supplied for assessment and should relate to the moving enquiry.
Please avoid including unrelated people, documents or other unnecessary personal information in photographs wherever practical.
How We Collect Personal Information
We generally collect information directly from you when you:
- submit the Request a Callback form;
- submit the Request a Fixed-Price Quote form;
- call us;
- send us an SMS;
- contact us through WhatsApp;
- email us;
- provide additional information while discussing a quote or booking; or
- otherwise communicate with us about a moving service.
Our confirmed customer-contact options include website forms, phone, SMS, WhatsApp and email.
How We Use Personal Information
Personal information supplied in connection with an enquiry or booking may be used to:
- respond to your enquiry;
- contact you about the proposed move;
- understand what needs to be moved;
- assess whether the job can be accepted;
- clarify missing or incomplete information;
- assess pickup and delivery requirements;
- prepare or communicate a quote;
- arrange an accepted booking;
- communicate about changes to the moving requirements;
- provide information relevant to the agreed service;
- administer the customer relationship; and
- respond to questions, concerns or disputes connected with an enquiry or service.
Information submitted through the detailed quote form is manually reviewed rather than being used by the website to automatically generate a fixed price.
Providing Accurate Information
Customers should provide information that is accurate and complete to the best of their knowledge.
The detailed quote process may rely on information such as addresses, item lists, photographs and access conditions to understand the proposed scope of work.
If information is incomplete or materially changes, additional information may be requested.
This Privacy Policy deals with how the information is handled. The commercial effect of changes to a quoted or booked job is dealt with separately in our Booking, Deposit, Cancellation & Rescheduling Terms.
Information You Do Not Need to Provide
Please do not send personal information that is unrelated to your moving enquiry.
For example, there is generally no reason to include unrelated identification documents, financial account credentials or private information about another person in an ordinary quote request.
Where a photograph is supplied, customers should consider whether it unintentionally shows unrelated personal documents, identifying information or people who do not need to appear in the image.
Providing only relevant information helps reduce unnecessary collection of personal information.
Sensitive Information
Our moving services do not require customers to provide sensitive personal information simply because they are enquiring about furniture or household-item transport.
Some services may involve customers whose circumstances relate to disability, retirement or medical equipment. Small Load Removalist provides moving services for furniture, household belongings and equipment; it does not provide passenger transport or healthcare services.
Please avoid providing health, medical or other sensitive information unless it is genuinely relevant to the moving requirement.
If such information is voluntarily provided, it should be limited to what is reasonably necessary to understand the practical moving requirement.
Phone, SMS, WhatsApp and Email Communications
If you contact us by phone, SMS, WhatsApp or email, we may receive the contact information associated with that communication together with any information you choose to provide.
Our confirmed public contact methods include:
Phone: 0721 464 606
Email: smallloadremovalist@gmail.com
Information sent through third-party communication services may also be handled according to the privacy and data practices of the relevant service provider.
Website and Technical Information
When you use a website, certain technical information may be processed by the website or by technologies used to operate, secure or understand use of the site.
Where enabled on our website, this may include information such as:
- IP address;
- browser or device information;
- pages visited;
- referring pages;
- date and time information;
- website interaction information; and
- cookie or similar technology data.
The exact website technologies, cookies, analytics services and third-party tools in use should be reflected in this policy as the website configuration changes.
Where cookies or similar technologies are used, they may support functions such as website operation, security, remembering preferences or understanding how visitors use the website.
Cookies
Cookies are small pieces of data that a website or related service may store or access through a visitor’s browser or device.
Where our website uses cookies, some may be necessary for website functionality while others may relate to analytics or other optional functions.
Browser settings can generally be used to manage or restrict cookies, although disabling certain cookies may affect how some website features operate.
We do not use this section to claim that any particular analytics or advertising platform is currently installed unless that technology has been confirmed.
Third-Party Website and Technology Providers
Operating a website and communicating with customers may involve third-party technology or service providers.
Depending on the systems in use, personal information may be processed by providers supporting functions such as:
- website hosting;
- website forms;
- email delivery;
- telecommunications;
- messaging;
- file or image storage;
- website security; or
- analytics.
The specific providers used by the website should be reviewed periodically so this policy continues to reflect actual information-handling practices.
Where the Privacy Act applies to an organisation, OAIC guidance requires its privacy policy to describe how personal information is collected and held, the purposes for which it is used and disclosed, and relevant overseas disclosures.
Disclosure of Personal Information
Personal information may be disclosed where reasonably necessary to operate the website, communicate with you, administer an enquiry or booking, comply with a legal requirement, protect legitimate rights or interests, or where you have authorised the disclosure.
We do not intend this policy to authorise unrelated disclosure of customer information.
Where an external service provider handles information on our behalf, the information disclosed should be limited to what is reasonably necessary for the relevant purpose.
Overseas Processing or Storage
Some online technology providers may operate infrastructure or process information in more than one country.
We do not make a blanket representation that all website or communication data is stored only in Australia unless that has been confirmed for every relevant provider.
Where overseas disclosure requirements apply, the actual providers and locations involved should be reviewed and appropriate information included in this policy.
For organisations covered by the Privacy Act, APP privacy-policy requirements include stating whether personal information is likely to be disclosed to overseas recipients and, where practicable, identifying the relevant countries.
Keeping Personal Information Secure
We recognise that personal information supplied for a moving enquiry may include private contact details, addresses and photographs of belongings or property.
Reasonable care should be taken to protect personal information against inappropriate access, disclosure, loss, misuse or alteration.
No method of transmitting information through the internet or electronic communications can be represented as completely risk-free.
Customers should therefore avoid sending information that is unnecessary for the purpose of their enquiry.
How Long We Keep Personal Information
The amount of time information needs to be retained can depend on why it was collected and whether it remains relevant to an enquiry, quote, booking, customer communication, record-keeping requirement or dispute.
We do not state a single fixed retention period for every category of information.
Personal information should not be retained indefinitely where there is no continuing business, legal or record-keeping reason to keep it.
Retention practices should be reviewed together with the systems used to receive and store website enquiries, photographs and customer communications.
Accessing Your Personal Information
You may contact Small Load Removalist if you want to ask what personal information we hold about you or request access to information associated with your enquiry or booking.
To help us identify the correct information, we may need enough details to reasonably verify the request and locate the relevant records.
Where applicable privacy law provides a right of access, that right will be respected subject to any lawful exceptions.
OAIC guidance provides that organisations covered by the Australian Privacy Principles must explain how individuals can request access to personal information held about them.
Correcting Your Personal Information
If information you have provided is incorrect, incomplete or no longer current, please contact us as soon as practical.
This is especially important where the information relates to:
- your phone number or email address;
- pickup or delivery details;
- moving dates;
- the item list;
- photographs;
- access information; or
- other details being used to assess an enquiry or booking.
You may also contact us specifically to request correction of personal information held about you.
Privacy Questions or Concerns
If you have a question, concern or request relating to your personal information, you can contact Small Load Removalist using:
Email: smallloadremovalist@gmail.com
Phone: 0721 464 606
Postal or business address:
26 Terrence Road
Brendale QLD 4500
Australia
Please provide enough information for us to understand the privacy issue or locate the relevant enquiry.
Privacy Complaints
If you believe your personal information has been handled incorrectly, please contact us so the matter can be reviewed.
Where applicable privacy legislation gives you additional complaint rights, those rights are not restricted by this policy.
Australian businesses are not all subject to the Privacy Act in the same circumstances. OAIC guidance states that most businesses with annual turnover of $3 million or less are not covered, although specified categories of small businesses are covered regardless of turnover.
For that reason, this policy does not make an unsupported statement that Small Load Removalist is an APP entity. Where the Privacy Act and Australian Privacy Principles apply, the applicable legal obligations continue to operate.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, forms, communication methods, technology providers or information-handling practices change.
The current version should reflect the information actually collected and the systems actually in use.
OAIC guidance recommends that privacy policies remain clearly expressed, current and reflective of an organisation’s actual information-handling practices.
Other Website Policies
This Privacy Policy deals specifically with personal information.
It does not set out:
- booking deposits or cancellation conditions;
- rescheduling rules;
- moving damage or insurance exclusions; or
- general conditions governing use of the website.
Those subjects are covered separately in our:
- Booking, Deposit, Cancellation & Rescheduling Terms;
- Insurance, Damage & Liability Policy; and
- Website Terms & Conditions.
Keeping these subjects separate helps ensure that customers can find the policy relevant to their particular question.
Contact Small Load Removalist About Your Privacy
If you would like to ask a question about information supplied through our website, request access or correction, or raise a privacy concern, please contact Small Load Removalist using our published phone, SMS, WhatsApp or email contact options.
We encourage customers to provide only the personal information reasonably relevant to their moving enquiry and to contact us if information previously supplied needs to be corrected.