Accessible website information outlining inclusive browsing and usability support

Accessibility Statement

Small Load Removalist wants its website and online enquiry options to be usable by as many people as reasonably possible, including people who use assistive technologies or alternative ways of accessing online information.

We recognise that people may interact with websites differently because of vision, hearing, mobility, cognitive or other accessibility needs.

Our approach is to make information clear, keep important website functions practical to use and provide alternative ways to contact us if an online form is difficult to complete.

Our Accessibility Goal

We aim to consider accessibility when creating, maintaining and updating this website.

Our accessibility goals include making it easier for visitors to:

  • navigate the website;
  • understand page content;
  • identify headings and page sections;
  • follow links;
  • use website controls;
  • complete enquiry and quote forms;
  • understand form instructions and errors;
  • view the website at different screen sizes;
  • use keyboard navigation where supported;
  • use assistive technologies such as screen readers; and
  • contact us without relying exclusively on an online form.

We use recognised accessibility guidance, including the Web Content Accessibility Guidelines (WCAG), as a reference when reviewing website accessibility. WCAG 2.2 provides recommendations relating to areas including text alternatives, keyboard access, navigation, readable content, form labels and error identification.

Accessibility Is an Ongoing Process

Website accessibility is not treated as a one-time statement.

Websites change as pages, forms, plugins, images and other functionality are added or updated. A feature that works well for one user or assistive technology may also create difficulties for another.

We therefore intend to review accessibility as the website develops and address identified barriers where reasonably possible.

This statement does not claim that every page, component or third-party feature is completely accessible in every combination of browser, device or assistive technology.

Keyboard Use

We aim for important website functionality to be usable without requiring a mouse wherever reasonably possible.

This includes considering keyboard access for elements such as:

  • navigation menus;
  • links;
  • buttons;
  • form fields;
  • selection controls; and
  • other interactive website features.

Visitors using a keyboard should be able to move through interactive elements in a logical way and avoid becoming trapped within a particular website control.

Keyboard accessibility is an important part of WCAG guidance for making website functionality operable for users who cannot use a mouse or pointing device.

Screen Readers and Assistive Technology

We aim to structure website content in ways that can support assistive technologies.

Relevant considerations include:

  • meaningful page headings;
  • logical heading order;
  • descriptive link wording;
  • labels for important form controls;
  • appropriate text alternatives for meaningful images;
  • understandable instructions; and
  • website structure that does not rely entirely on visual presentation to communicate meaning.

Accessibility can vary between assistive technologies, browsers and devices, so we welcome feedback if an important part of the website is difficult to understand or operate.

Images and Alternative Text

Where an image communicates information necessary to understand a page, we aim to provide an appropriate text alternative where reasonably practical.

Decorative images may not require detailed alternative descriptions where they do not add meaningful information.

Important instructions should not be communicated only through an image where equivalent text can reasonably be provided.

Clear and Understandable Content

We aim to keep website information practical and understandable.

This includes using:

  • descriptive headings;
  • reasonably short sections;
  • clear instructions;
  • straightforward wording;
  • meaningful link text; and
  • consistent terminology where practical.

Policy, service and moving information may occasionally require specialised terms. Where possible, surrounding content should help explain what those terms mean in the context of the page.

Text Size and Zoom

Visitors may use browser or device features to enlarge text or zoom into website content.

We aim for the website to remain usable at different viewing sizes where reasonably possible, although the appearance and arrangement of some elements may change as the screen size or zoom level changes.

The website is also intended to accommodate common desktop, tablet and mobile screen sizes.

Colour and Visual Presentation

We aim not to rely solely on colour to communicate information where doing so could prevent a visitor from understanding an important instruction, status or action.

Text, buttons, links and other important elements should be presented with sufficient visual distinction where practical.

Accessibility considerations such as contrast should be reviewed when website colours, components or templates are changed.

Links and Navigation

We aim to make website navigation predictable and understandable.

Where practical:

  • links should describe their destination or purpose;
  • navigation should remain reasonably consistent;
  • headings should help visitors understand where they are on a page; and
  • users should not need to rely solely on visual positioning to understand website structure.

Our HTML Sitemap may also provide another way to locate important website pages.

Online Forms

The website includes two main enquiry options:

  • Request a Callback; and
  • Request a Fixed-Price Quote.

The Request a Callback form is the shorter option for customers who want to provide basic contact and moving information.

The Request a Fixed-Price Quote form is more detailed because it allows customers to provide the information required for a moving assessment.

We aim for online forms to use clear labels, understandable instructions and useful error information where reasonably possible.

Recognised accessibility guidance recommends identifying form errors in text and providing labels or instructions when user input is required.

You Do Not Have to Use an Online Form

If an online form is difficult for you to use, you can contact Small Load Removalist through another available method.

Our alternative contact options include:

Phone: 0721 464 606

Email: smallloadremovalist@gmail.com

These contact methods allow customers to discuss a moving enquiry without relying exclusively on the website forms.

If you have difficulty accessing information on the website, you can also contact us and ask for assistance with the relevant information.

Requesting a Quote Without Completing the Detailed Form

You do not necessarily need to begin with the detailed Request a Fixed-Price Quote form.

The Request a Callback option is specifically intended as a shorter, lower-friction way to provide basic contact and moving information so that a team member can discuss the job with you.

Alternatively, you may contact us using the phone, SMS, WhatsApp or email details above.

A detailed assessment may still require additional information about the move, but alternative contact methods can be used to begin that conversation.

Documents and Other Website Content

Where documents, downloadable resources or other content formats are added to the website, accessibility should be considered as part of their preparation.

If you encounter information that you cannot access in its existing format, please contact us and identify the page, document or information you need.

Where reasonably possible, we will try to provide the relevant information in another practical format or communication method.

Videos and Other Media

Where video, audio or other media is added to the website, accessibility needs may differ depending on the information presented through that media.

Important information should not, where reasonably practical, be available only through a format that unnecessarily prevents some visitors from accessing it.

The availability and accessibility features of individual media items may change as website content is developed.

Third-Party Content and Services

Some website functionality may depend on third-party platforms, plugins, embedded content or communication services.

We may not control every accessibility feature of an external service.

Where a third-party feature creates a barrier to an important customer action, we encourage visitors to use one of our alternative contact methods and tell us about the problem.

External websites linked from Small Load Removalist may have their own accessibility practices and are not controlled by us.

Known Limitations

No representation is made that the website is free from every accessibility limitation.

Potential issues may arise because of:

  • newly added website content;
  • third-party plugins or embedded services;
  • browser differences;
  • device differences;
  • assistive technology compatibility;
  • older content awaiting review; or
  • temporary technical problems.

Where a specific accessibility issue is identified, we aim to consider whether a reasonable improvement or alternative access method can be provided.

WCAG Compliance Claims

WCAG provides internationally recognised guidance for improving the accessibility of web content, and W3C recommends using the current version when developing or updating accessibility policies.

However, Small Load Removalist does not claim full WCAG 2.2 conformance merely by publishing this Accessibility Statement.

A formal conformance claim should be supported by appropriate testing and a documented accessibility review.

Our project requirements specifically require accessibility testing before any full WCAG compliance claim is made.

Australian Accessibility Context

Accessibility to online information and services is an important consideration for Australian businesses.

The Australian Human Rights Commission’s web accessibility guidance explains that information and services provided through websites can fall within the disability-discrimination framework and encourages website owners to consider recognised accessibility practices.

The Disability Discrimination Act 1992 also addresses discrimination in the provision of goods, services and facilities.

Nothing in this statement is intended to provide legal advice or claim a particular level of statutory compliance.

Tell Us About an Accessibility Problem

We welcome feedback about accessibility barriers on this website.

If you experience difficulty:

  • navigating a page;
  • reading or understanding content;
  • using a link or button;
  • completing an enquiry form;
  • accessing information with a keyboard;
  • using the website with assistive technology; or
  • accessing a document or other website feature,

please contact us.

It is helpful if you can tell us:

  • which page or feature caused the problem;
  • what you were trying to do;
  • the nature of the difficulty; and
  • your preferred way for us to contact you.

You do not need to provide technical accessibility terminology to report a problem.

Alternative Contact Options

For accessibility assistance or to make a moving enquiry without using an online form, contact:

Phone: 0721 464 606

Email: smallloadremovalist@gmail.com

Business address:

26 Terrence Road
Brendale QLD 4500
Australia

Accessibility and Privacy

If you contact us about an accessibility problem, we may receive personal information such as your name, contact details and information you choose to provide about the issue.

Information about how personal information is handled is provided separately in our Privacy Policy.

You do not need to disclose a diagnosis or unnecessary medical information simply to tell us that a website feature is difficult to use.

Accessibility and Other Website Policies

This Accessibility Statement deals specifically with access to the website and alternative ways of obtaining information or contacting us.

Other subjects are covered separately:

  • personal information and data handling are covered by our Privacy Policy;
  • general use of the website is covered by our Website Terms & Conditions;
  • booking and cancellation arrangements are covered by our Booking, Deposit, Cancellation & Rescheduling Terms; and
  • moving insurance, damage and liability matters are covered by our Insurance, Damage & Liability Policy.

Reviewing This Statement

This Accessibility Statement should be reviewed when significant website functionality, forms, templates or accessibility practices change.

Accessibility claims should remain consistent with the website’s actual tested condition.

If testing identifies a limitation, we prefer to acknowledge and work on the issue rather than make a broader compliance claim that has not been demonstrated.

Contact Us

If you need help accessing website information, would prefer to make an enquiry through another contact method or want to report an accessibility problem, please contact Small Load Removalist.

We will use the information you provide to understand the issue and consider an appropriate way to help you access the information or enquiry process you need.